Order Cancellation

Order can be cancelled in the first 24 hours from the time of placing the order. A Gift Card equivalent to the transaction value (without shipping) will be issued to you within 7 working days, which can be used for future purchases within next 6 months from the date transaction. No cancellation will be supported after that. 10% of the invoice amount will be levied as cancellation fees.

Returns

If you receive an incorrect product, you will be able to return it. To be eligible for a return, the product must be unused and in the same condition that you received it. Please retain the original packaging. You must contact us within 3 days from the date of receiving the product.
Custom ordered products cannot be returned. Upon authorization of your return request, you can send the products back to our regsitered address. For shipments in India, for return shipment of incorrect products, standard shipping charges will be reimbused to you.

Refund

Incorrect products and products damaged during transit are elible for Refund. If the product is damaged at the time of receiving, send us a picture of the product and the packaging over email. Upon inspection, our team will decide on approval of your request; we would be happy to offer you a refund or replacement if our team is satisfied post inspection.
In case of the refund, a gift card of the transaction value without shipping will be issued to you, which can be used for future purchases within the next 6 months from the date of retuns.


For further clarifications, feel free to write us at sales@craftribute.com

Cancellation and Refund policy is subject to review/update from time to time. Please refer the policy before placing an order.